Help & Support

If you need assistance, we're here to help. Please choose from the following inquiry types and contact us accordingly:

Inquiry Types

• Closed My Account Permanently: Assistance with permanently closing your account.
• Can't Access My Account: Help with issues accessing your account.
• Payment/Banking Issues: Support for payment or banking-related problems.
• Game/Betting Dispute: Resolution for disputes related to games or betting.
• Technical Support/Website Issue: Help with technical problems or website issues.
• Referral Program Inquiry: Questions about our referral program.
• Account Verification/Identity Verification: Assistance with verifying your account or identity.
• Promotions/Bonuses Query: Information about current promotions or bonuses.
• Responsible Gaming Assistance: Support for responsible gaming practices.
• Privacy/Data Protection Concerns: Help with privacy or data protection issues.
• Feedback/Suggestions: Provide feedback or suggestions for our platform.
• Other Inquiry (Please Specify): For any other inquiries not listed above.

Common Errors and Solutions

• OTP Not Received: Check your spam/junk folder, ensure your email is correctly entered, and request a new OTP. If the issue persists, contact support.
• Account Suspended: Review any emails from us explaining the suspension reason. Contact support for further assistance.
• Payment Declined: Ensure your payment method has sufficient funds and is not expired. Try another payment method or contact your bank. If the issue continues, contact support.
• Technical Issues: Clear your browser cache, ensure you are using the latest browser version, and try accessing the site from a different device. If the issue persists, contact support.

For general inquiries, contact us via info@binkok.com. For support, please email support@binkok.com. For real-time help, use our live chat feature.